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Our Guarantee & Refund Policy

At Comforting Warmth, we stand behind our products and believe strongly in their ability to provide soothing comfort for the body and mind. If you are not completely satisfied with your Comforting Warmth product, you can exchange or return the unused item within 7 days for a full refund of your purchase price.

In the unlikely event that your Comforting Warmth product arrives damaged, we will replace it or refund your money. If the damage occurred during shipping, please save the package and contact us immediately so that we can make a claim with the carrier. We are unable to issue any credit until we have inspected the product and shipping materials to verify the damage.

We ask that customers call Sootheze at 650-378-8508 to request a Return Merchandise Authorization Form. This form must be included with your return.

Privacy Policy

At Comforting Warmth, we respect your personal privacy and want you to feel secure ordering our products online and communicating with us via e-mail.

Information Collection

When you make a purchase on our Web site, create an account, register for our newsletter or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions efficiently and provide a high level of customer service. When you visit our Web site, we may collect more information: your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.

Use of Information

Some of our Web pages may contain "cookies, " which are data that may be sent to your Web browser and stored on your computer. This allows our server to "recognize" you when you visit our Web site in the future. Most Web browsers can be configured to not accept cookies, or to notify you if a cookie is sent to you.

Your personal information will not be shared with third parties except in the following circumstances: We may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfill customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information. When required by law.

Shipping and Returns

Our fast and reliable shipping is one of the things customers like best about Comforting Warmth. Under normal conditions, orders are shipped within one business day and arrive at domestic locations within 5-7 days. However, weather, delays at the shipping company, and other variables beyond our control make it impossible for us to guarantee a delivery time.

In the unlikely event that your Comforting Warmth  product arrives damaged, we will replace it or refund your money. If the damage occurred during shipping, please save the package and Sootheze immediately at 650-378-8508 so that we can file a claim with the carrier.

If you are concerned about the status of your order, feel free to contact us and we will provide you with tracking information and help resolve any problems.

International Orders

Comforting Warmth welcomes orders from anywhere in the world. However, to better calculate shipping and customs requirements, we ask that customers shipping outside the contiguous U.S.A. which includes Hawaii, Alaska and Canada to call us at  408-219-3561 or contact us  with your order. We will be more than happy to review it with you and process it as quickly as possible. We expect to accept online orders shipping outside the U.S.A. in the very near future!

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